Comnto Refund Policy

Overview

We aim to provide a clear and fair refund policy that protects both our customers and our business. Because our services include a free trial with usage limits, customers are encouraged to fully evaluate the product before purchasing a paid plan.

Once a payment is made, refunds are generally not automatic and are handled on a case-by-case basis.

Free Trial

We offer a 14-day free trial (or until the usage limits are reached), allowing you to test all essential features before committing to a paid subscription.

No payment is required to start the trial. After the trial ends or limits are reached, you can upgrade to a paid plan or continue on the free plan.

Refund Eligibility

Refunds may be considered under the following conditions:

• You experienced a technical issue prevented you from using the service, caused by our system, and our support team was unable to resolve it.
• You were mistakenly charged due to a billing or subscription error.
• You made a duplicate payment for the same account.

Refund requests that fall outside these conditions will generally not be approved, especially when the service has already been used successfully.

Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after using the paid plan.
• Failure to cancel before the renewal date.
• Partial months or unused portions of a billing period.
• Exceeding the trial limits and then requesting a refund after upgrading.

Yearly Plans

For yearly subscriptions, refunds are also handled case-by-case. If approved, we may offer a partial refund for the unused portion of the term, minus processing fees and any discounts applied at purchase.

How to Request a Refund?

To request a refund, Please contact us with your account ID, purchase date, and description of the technical issue. You may reach us at [email protected]. We will review your request and respond within 5 business days.

Final Decision

We reserve the right to approve or reject refund requests based on the circumstances and usage history.

Once a refund is issued, access to paid features will be revoked immediately.